Privacy Policy

Mayfair & City Carriages Ltd. ("we", "us", "our") is a company registered in England and Wales. Our registered address is 42 Berkeley Square, Mayfair, London W1J 5AW.

We are the data controller for the personal information we collect about you through this website and in the course of providing our services. This policy explains how we collect, use, store, and protect that information.

If you have any questions about this policy or about our use of your personal data, please contact us at: [email protected]

We collect personal information that you provide to us directly, including:

• —Name, email address, and telephone number provided via our enquiry forms
• —Journey details including pick-up address, destination, and date of travel
• —Vehicle preferences and special requirements
• —Correspondence by email, telephone, or letter

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, and pages visited. This information is used solely for website security and performance purposes and is not used to identify you personally.

We use the information we collect to:

• —Respond to your enquiries and provide the chauffeur services you have requested
• —Manage your account if you are a private member
• —Send service confirmations and relevant operational communications
• —Improve our website and services based on aggregate usage patterns
• —Comply with our legal obligations

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell or share your personal information with third parties for their marketing purposes under any circumstances.

Discretion is the foundation of our service. The personal information and journey details of our clients are treated with the highest level of confidentiality. All staff and chauffeurs are contractually bound to non-disclosure obligations that exceed the minimum requirements of data protection law.

We do not discuss our clients, their journeys, or their personal circumstances with any third party except where strictly required by law or to provide the service you have requested (for example, to coordinate with a flight operator or venue).

Non-disclosure agreements are available on request for clients who require a contractual confirmation of these obligations.

We retain your personal information for as long as is necessary to provide the services you have requested and to comply with our legal obligations. For private members and corporate account holders, we retain account information for the duration of the account relationship and for seven years thereafter for accounting and legal purposes.

Enquiry information from individuals who do not become clients is retained for a maximum of 12 months and then deleted.

Under UK data protection law, you have the right to:

• —Request a copy of the personal information we hold about you
• —Request correction of inaccurate personal information
• —Request deletion of your personal information, subject to legal retention requirements
• —Object to certain uses of your personal information
• —Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

This website uses only essential cookies required for its operation (including a session security cookie to prevent cross-site request forgery). We do not use analytics cookies, advertising cookies, or third-party tracking technologies.

For any questions about this privacy policy or our data practices, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal data appropriately.